Help & Support

πŸ“¦ How do I track my order?

As soon as your order is out for delivery, you'll receive a shipment tracking number via email. This email also includes a dedicated tracking link where you can track your package in real-time.

🌍 Where does Kayhan Audio ship?

We ship worldwide! However, if you live in a remote area and do not see your location on our checkout page, it likely means we don't deliver there. Contact usβ€”we'll try our best to help.

πŸ” What is the replacement policy?

If you received the wrong, broken, or non-functioning product, we'll replace it without any hassle. Just contact us with a valid reason. If we can't fulfill your request, we'll refund your money to your PayPal account.

🚚 When will my product be out for delivery?

We begin processing your item as soon as we receive payment confirmation. Orders are shipped via trusted carriers like FedEx, UPS, and DHL, and typically take 3 to 15 days, depending on your location.

↩️ What is your return policy?

If you wish to return a product due to personal reasons (e.g., change of mind), you'll be responsible for the return shipping cost. If the issue is on our end (e.g., wrong product sent), we'll handle the entire return process and costs.

πŸ“¦ I haven’t received my package yet

Delays can happen due to weather or other unexpected reasons. If your order hasn't arrived on time, please call us immediately so we can help locate your package.

πŸ’³ What payment methods do you accept?

We accept a variety of payment methods including:

  • Credit cards (VISA, MasterCard, American Express, Discover)
  • PayPal
  • Other similar payment services

We do not store your card information, ensuring a secure and private shopping experience.

❌ I changed my mind and want to cancel my order

If you decide to cancel, act fast. Contact us immediately and explain your situation. If your case is valid and the order hasn't shipped yet, we'll issue a full or partial refund to your PayPal account.

⏳ Delivery is taking longer than expected?

Sometimes delays happen due to external factors. If you believe your delivery is delayed, feel free to contact us. We'll investigate the issue and provide you with an update.

Still have questions?
Contact our support team β€” we're here to help!